GAZELLE CUSTOMER CARE
Returns & Refunds
Return and Exchange Policy:
We accept returns of unworn, unwashed, undamaged, have original tags attached, free of stains, makeup, deodorant, or wear for merchandise purchased online for delivery that shipped to a U.S. address for a full refund or exchange within 7days of purchase receipt.
Refunds will be made in the form of the original payment. All custom or sale items cannot be returned or exchanged.
Additional Information:
Undergarments are non-returnable or refundable. GAZELLE does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
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Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not accept as return product. Please email support@shopgazele.com)
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Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging.)
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Please allow up to two weeks for your return to be processed